Listed property developer Sansiri has reacted quickly to claims made on Facebook by an uphappy resident at it’s The Base 77 condominium project near On Nut in Bangkok.
Khristopher George Houston claimed on the popular social media site that the three windows in his unit have all suffered from leaking rainwater, and that several walls were discovered to have foam inside it, rather than the standard cement.
In a comprehensive and detailed statement to Mr. Houston’s claims send to DDproperty.com, the developer said: “Sansiri has fully acknowledged the unfortunate construction shortcoming that happened in one of the units at The Base Sukhumvit 77 (pictured). We sincerely regret what happened and are determined to do whatever we can to correct it immediately.”
Uthai Uthaisangsuk, Senior Executive Vice President of Business Development and Project Development Division (High Rise), Sansiri Plc, explained in several videos what will be done to correct the unfortunate event.”
The videos can be seen HERE and HERE.
The company added: “Last Thursday, the day when we were first notified of the matter, a team including Mr. Uthai himself and construction consultants and responsible contractors inspected the unit. We found that the matter indeed existed, and we are ready to send qualified workmen to conduct proper repair work immediately. We also planned to arrange teams of quality control inspectors to examine all cement walls in every unit throughout the project.”
The spokesperson added: “Let me state once again. Sansiri takes this matter very seriously. We will conduct the examination of the walls throughout the project in a thorough and professional manner – and certainly this matter will not be concluded until all inspection works have been fully completed. We will not compromise on quality control. To Sansiri, customer satisfaction is always our priority.”
Sansiri has established the following solutions to the problem Teams of quality control inspectors have been examining all cement walls throughout the project since Friday, August 30. They will continue until the job is 100 percent complete. An independent team of outside construction experts will also inspect the structural and architectural integrity of the entire building. Teams of inspectors will examine the integrity of walls in all Sansiri projects which have been constructed by RTH – the contractor responsible for the incident.
All this will be professionally conducted to ensure total confidence for all co-owners that their building remains strong and safe to live in.
Further developments on this matter will be updated on the Sansiri website (www.sansiri.com) as soon as they become available. Mr. Uthai will also attend a press conference on Tuesday, September 3rd to answer questions from members of the press.
“Last but not least, Sansiri Plc. once again extends sincere apologies to both the affected co-owner and the general public about the incident. Everyone can be assured that Sansiri will correct this matter in the most satisfying and professional manner.
“To ensure total peace of mind for our valued Sansiri customers, any customer who wishes to have the walls of their Sansiri property checked, can contact us to make their inquiry and we will arrange a team of inspectors equipped with an advanced inspection tool to conduct the test at your property in due course," the spokesperson concluded.
Andrew Batt, International Group Editor of PropertyGuru Group, wrote this story. To contact him about this or other stories email andrew@propertyguru.com.sg
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